FAQ

We collaborate with a diverse range of businesses across Asia and worldwide markets, from ambitious startups ready to make their mark to established enterprises seeking a fresh perspective. While we're industry-agnostic, we excel in areas like consulting, consumer electronics, blockchain, fintech, IT, pharma, and personal care. Explore the full list of industries we have experience supporting.

The size of your dedicated team depends on the project's scope and complexity. But rest assured, you'll always have a main point of contact to ensure seamless collaboration with our strategists, designers, and developers.

We believe in transparent and open communication. We'll keep you in the loop every step of the way, with regular updates, progress reports, and opportunities for feedback. We use tools like Slack, Notion, and Figma to facilitate seamless collaboration and ensure everyone is on the same page.

While our headquarters are in Taipei, Taiwan, we collaborate with clients globally. We have particularly strong roots and a deep understanding of the diverse Asian market landscape. This allows us to craft brands and websites that not only look great but also resonate culturally and drive results with your target audience, no matter where they are.

Our pricing is project-based and tailored to your specific needs and budget. We offer transparent pricing and provide detailed quotes upfront, so you know exactly what to expect. We have minimum fees for engagements, which are also communicated upfront to avoid any surprises. We typically take 50% of the budget as an initial payment, then the remaining balance after the project has been delivered and accepted by you.

Absolutely! We're committed to building long-term relationships with our clients. We offer various ongoing support and maintenance packages to ensure your brand and website remain effective and up-to-date.

We often provide monthly retainer services at discounted rates for long-term partner engagements. Curious about our retainer options? Let's chat!

We start with a discovery phase to understand your brand, goals, competition, and target audience. We'll need information about your business background, existing brand assets (if any), and specific project requirements or inspirations. Before starting, we will prepare a clear scope of work, contract, and non-disclosure agreement.

Simply reach out to us, our team is eager to discuss your project in detail, understand your specific goals, and explore how we can help you achieve them. Whether you have a clear plan or just an idea, we are here to provide guidance, expertise, and support throughout the entire process.

We thrive on partnering with passionate brands ready to make a bold statement. If you value creativity, strategic thinking, and a touch of rebellious spirit, we're the perfect match. While we support companies worldwide, we have a special focus on businesses in Taiwan and across Asia.

Project timelines vary depending on complexity and scope. Brand identity projects typically take 1-3 months, while website design projects may range from 2-4 months. We'll provide a clear timeline with defined milestones and dependencies upfront, tailored to your specific needs.

We believe in the power of collaboration! Your feedback is invaluable to the process at every stage, and we are committed to making sure your voice is heard. To achieve this, we'll have regular check-ins, including weekly project syncs where we will discuss progress and address concerns and/or suggestions you may have. Additionally, we'll share design iterations frequently to keep you updated and involved. Our goal is to ensure you're thrilled with the direction and fully satisfied before we move forward with each phase of the project.

Your brand identity is the soul of your business - the unique combination of values, personality, and visuals that sets you apart. It's how your audience perceives you, remembers you, and connects with you on an emotional level.

In today's competitive market, a strong brand identity is essential for building trust, fostering loyalty, and driving business growth. It helps you stand out from the crowd, attract your ideal customers, and command a premium for your products or services.

We take a collaborative and strategic approach, diving deep into your business goals, target audience, and competitive landscape. We believe in unearthing your brand's authentic story and translating it into a captivating visual and verbal language that truly resonates. We'll help you define your brand fundamentals – its mission, story, and messaging – and craft a striking visual expression through logos, colors, typography, and imagery. Together, we'll build a brand identity that not only stands out but also fosters meaningful connections with your audience.

Our process is a journey of discovery and creation. It starts with research and strategy, followed by concept development, design iterations, and final delivery. We'll keep you involved at every stage, ensuring the final result perfectly captures your brand's essence.

• Discovery: We get to know your business, your goals, your competition, and your audience.
• Strategy: We develop a brand strategy that defines your positioning, messaging, and visual identity.
• Concepts: We explore creative directions and concepts that bring your brand to life.
• Design: We iterate on designs based on your feedback until we achieve perfection.
• Delivery: We provide you with the necessary files and guidelines to implement.

In today's fiercely competitive markets, a strong brand identity is your key differentiator. Whether in Taiwan, the greater Asia region, or elsewhere in the world, a strong brand identity helps you:

• Cut Through the Noise: A unique and memorable brand identity grabs attention and makes you stand out from competitors.
• Build Trust and Credibility: A consistent and well-defined brand fosters trust with your audience, establishing you as a reliable and reputable business.
• Connect with Your Target Audience: A brand identity that resonates with your customers' values and aspirations creates an emotional connection that drives loyalty and advocacy.
• Command Premium Pricing: A strong brand allows you to charge a premium for your products or services, reflecting the added value and perceived quality.

Absolutely! We have extensive experience in helping businesses revitalize their brands. Whether you're looking to modernize your image, expand into new markets, or reposition your business, we'll guide you through a strategic rebranding process that ensures a smooth transition and maximizes impact.

Your website is often the first impression customers have of your brand, acting as a digital storefront that represents your business to the world. A well-designed website not only enhances your brand image but also drives tangible results. It fosters positive user experiences, encouraging visitors to explore your offerings, stay longer on your site, and ultimately convert into loyal customers.

An effective website is one that is user-friendly, visually appealing, and optimized for both desktop and mobile devices. It should be easy to navigate, with a clean and intuitive design that allows users to find the information they need quickly and efficiently. Additionally, it should clearly communicate your brand message, ensuring that visitors understand who you are and what you stand for. An effective website seamlessly blends aesthetics and functionality. It should be:

• User-Friendly: Easy to navigate, with intuitive layouts and clear calls to action.
• Visually Appealing: Aesthetically pleasing and aligned with your brand identity.
• Optimized for Mobile: Responsive design ensures a seamless experience on all devices.
• Fast-Loading: Quick page load times are crucial for user satisfaction and SEO.
• Content-Rich: Provides valuable information that engages and informs your audience.

We specialize in Webflow, a powerful no-code platform that lets us create custom, responsive websites without sacrificing design or functionality. As a certified Webflow partner and theme developer, we leverage its capabilities to bring your vision to life.

We also have extensive experience with other platforms, including Shopify and WordPress, ensuring we choose the best solution for your specific needs and budget.

We bake SEO best practices into every stage of the design and development process. From thorough keyword research and on-page optimization to technical SEO enhancements, we'll ensure your website is primed for search engine visibility.

Our goal is to help you rank higher in search results, driving more organic traffic and attracting potential customers. But it doesn't stop there. We'll also focus on enhancing user experience and engagement to keep visitors coming back for more.

Yes, we offer website redesign services to revitalize outdated websites and ensure they align with your current brand identity and business goals. We also provide ongoing website maintenance and support to keep your site running smoothly and up-to-date. This may include, but not limited to the following types of updates:

Absolutely! We offer website redesign services to breathe new life into outdated sites, aligning them with your current brand identity and business goals. We also provide comprehensive website maintenance and support packages to ensure your site runs smoothly, stays secure, and remains up-to-date with the latest technologies.

Our maintenance services can include:

• New Blog Posts or Articles: Regularly adding fresh, relevant content can improve SEO, demonstrate thought leadership, and attract new visitors.
• Updated Portfolio or Case Studies: Showcase your latest work and highlight successful projects to attract potential clients.
• New Testimonials or Client Reviews: Highlight positive feedback from satisfied clients to build trust and credibility.
• Seasonal or promotional content: Create content relevant to specific holidays, events, or promotions to engage your audience and drive traffic.‍
• Fresh Look and Feel: Redesign elements of your website to keep it modern and visually appealing.‍
• Improved Navigation: Make it easier for visitors to find the information they need.‍
• Enhanced User experience: Optimize page load times, mobile responsiveness, and accessibility.‍
• New Features or Functionality: Add features like a live chat, contact forms, or interactive elements to improve engagement.‍
• Security Updates: Regularly update your website's software and plugins to protect against vulnerabilities.‍
• Performance Optimization: Fine-tune your website's code and settings to improve speed and performance.‍
• SEO Enhancements: Implement technical SEO improvements to boost your search engine rankings.‍
• Accessibility Improvements: Ensure your website is accessible to all users, including those with disabilities.

Content marketing is the art of storytelling for your brand. It involves creating and sharing valuable, relevant content that educates, entertains, or inspires your target audience. By consistently delivering high-quality content, you build trust, foster relationships, and position your brand as a thought leader.

Benefits of content marketing:

• Increased Brand Awareness: Reach a wider audience and stay top-of-mind with your target customers.
• Improved SEO: Boost your website's search engine rankings with optimized content, driving more organic traffic and potential customers.
• Lead Generation: Attract, engage, and nurture potential customers through the sales funnel with valuable content.
• Customer Loyalty: Foster strong relationships and encourage repeat business by providing ongoing value to your audience.
• Thought Leadership: Establish your brand as an authority and trusted resource in your industry.

We believe in a data-driven and results-oriented approach. We kick off with thorough research to understand your audience, industry, and competitive landscape. From there, we craft a customized content strategy that outlines your target keywords, ideal content formats, distribution channels, and measurable KPIs.

We offer a wide range of content marketing services, including blog writing, social media management, video production, email marketing, and more. We can also help you with content distribution and analytics to ensure your content reaches the right people and achieves your desired outcomes.

We offer a full suite of content marketing services tailored to your brand and goals:

• Content Strategy Development: We'll create a roadmap tailored to your brand and goals, outlining target keywords, content formats, distribution channels, and measurable KPIs.
• Content Creation: Our team of writers and designers will craft engaging content (blog posts, articles, social media content, videos, infographics) that resonates with your audience and drives action.
• SEO Copywriting and Optimization: We'll ensure your content is both captivating and search engine-friendly, helping you attract organic traffic and reach a wider audience.
• Content Distribution and Promotion: We'll get your content in front of the right eyes through strategic social media promotion, email marketing, and other channels.
• Content Marketing Analytics and Reporting: We'll track key metrics and provide regular insights to measure the success of your content and guide future strategies.

Traditional advertising interrupts the user experience with direct product or service promotion. Content marketing, on the other hand, focuses on providing value and building relationships through informative, educational, or entertaining content. It's a subtler, more sustainable approach to attracting and engaging your audience.

Compelling content attracts and engages potential customers, nurturing them through the sales funnel. By offering valuable insights and addressing their pain points, you establish trust and credibility, making them more likely to choose your products or services. Content marketing also helps boost your online visibility and brand awareness, leading to increased traffic, leads, and ultimately, sales.

We offer a comprehensive range of print design services tailored to your brand and marketing goals. Our expertise spans across various formats, including:

• Business Cards
• Brochures, Posters, and Flyers
• Packaging and Labels
• Event and Tradeshow Materials (Banners, Signage, Booth Design)
• Out-of-Home Advertising (Billboards, Transit Ads, Street Furniture)
• Signage and Wayfinding (Interior and Exterior Signage, Directional Systems)
• Stationery and Collateral (Letterheads, Envelopes, Notepads, Presentation Folders)
• Merchandise and Apparel (T-shirts, Tote Bags, Promotional Items)
• Books and Magazines (Layout Design, Cover Design, Illustrations)
• Invitations and Announcements (Wedding Invitations, Event Announcements, Greeting Cards)

We believe in creating a cohesive brand experience across all touchpoints. We'll start by deeply understanding your brand's visual language, including your logo, color palette, typography, and overall aesthetic. From there, we'll craft print designs that seamlessly integrate with your existing brand identity, ensuring consistency and recognition.

Print and digital marketing are a powerful duo. Print materials can drive traffic to your website, social media, or online store, while digital channels can generate leads for printed brochures or catalogs. We'll help you develop an integrated marketing strategy that leverages both mediums for maximum impact.

Absolutely! Print offers a tangible, tactile experience that digital can't replicate. It's perfect for building brand awareness, showcasing products, and making a statement at events. From business cards to billboards, print remains a vital tool for connecting with your audience in the real world.